Delivery

Delivery.

We make each piece to order, so please allow four to six weeks after you confirm before we send it. We deliver to the United Kingdom, the United States and Europe. We will confirm the cost and the sending details before you commit, and we do not promise a Christmas delivery date.

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Pre-orders only

WONKY GOBS™ pieces are made to order. We do not hold a finished stock of jewellery waiting to be posted the same day. When you confirm a quotation, you are placing a pre-order, and we then have the piece made for you.

The four to six week wait

Please allow four to six weeks from the date we confirm your order before we send your piece. That wait covers making and preparing it, not the time it then takes to travel to you. We will email you when it is on its way. If a particular piece is likely to take longer, we will say so in the quotation, before you confirm.

We do not promise a Christmas delivery date, or any other fixed calendar date, unless that promise is written into your quotation.

Where we deliver

We deliver to the United Kingdom, the United States and Europe. If you write from another country, ask us first; we will tell you honestly whether we can help. When you enquire, please include your delivery country so we can check and quote correctly.

What we confirm before you order

Before you confirm, we will tell you:

• the delivery cost, as part of the total price;
• the four to six week making wait, or any longer wait that applies;
• how we will send the piece, including the carrier once that is arranged;
• anything we know about customs or import charges for your country.

The sending route is confirmed at quotation stage, so the details you rely on are the ones in our email, not a general claim on this page.

After we send it

Once your piece has been sent, we will give you the tracking details if the service provides them. The time a parcel then takes to arrive depends on the destination and the carrier. We will give you a realistic indication in your quotation. Risk in the goods passes to you when they are delivered to the address you gave us (or, if you have asked us to leave them in a safe place, when they are left as agreed).

Duties and import charges

For deliveries to the United States or to Europe, import duty, local tax or a customs handling charge may be payable. Where that is the buyer’s responsibility, we will say so in the quotation. We cannot quote a customs amount we do not know, and we will not guess.

If there is a delay

If making or sending is delayed, we will tell you as soon as we can and give you a revised expectation. You keep the cancellation and returns rights set out on our Returns page, and your other legal rights.

Lost or damaged parcels

If a parcel does not arrive, or arrives damaged, email hello@wonkygobs.com as soon as you can, with your order details and any photographs. We will look into it with the carrier and put it right.

Last updated: 12 November 2026.